RESIDENTS FAQS

Your Questions Answered

Some frequently asked questions, answered for the Tigné Point residents.

Feel free to contact us should you not find the answer to your question hereunder.

I have a problem with my SIS access card.

SIS access cards are managed through a Siemens software. In case you experience any issues, please contact your block administrator or contact the SIS customer care by email on [email protected] or by phone on (+356) 2060 5010.

I have no access to the pool on my SIS access card.

The pool access is regulated on the basis of a membership-based system. Pool access is only available to residents and is activated once the annual membership forms have been submitted and the relevant fees have been paid. Please visit the Residents Pool page to submit your pool membership application(s).

My SIS access card is broken/lost/stolen.

Please contact your block administrator or the concierge after office hours. In urgent cases contact SIS ltd. on [email protected].

I would like to buy another SIS card.

Please contact your block administrator. Upon collection of your card you will have to provide identification documentation.

I would like to change my PIN number on my access card.

Please contact your block administrator.

I need another access card to my apartment as I have lost it/had it stolen.

Please contact your block administrator or the concierge after office hours. In urgent cases contact SIS ltd. by email on [email protected] or by phone on (+356) 2060 5010.

Can I lease annual car space in the Tigné Point public car park?

The Tigné Point public car park is operated by ctPark, a third-party operator. Should you wish to enquire on the lease of car spaces in the public car park please contact ctPark by email on [email protected] or by phone on (+356) 2779 9277.

I am stuck in the resident’s garage and cannot get out. Who do I call?

Please contact your block administrator or concierge after office hours.

I have a problem with my HVAC.

In case of problems with your HVAC system, please contact SIS through [email protected].

I have an issue in my apartment regarding switches/plumbing/bathroom tiles/windows etc.

If your apartment has been acquired directly from Midi and is still under warranty, please refer the issue initially to [email protected]. If you are unsure, whether your property is within a warranty period with Midi, please refer to your purchase contract. In all other cases please contact relevant tradespeople of your choice to resolve the issue.

I have not received my MIDI Loyalty Card.

MIDI loyalty cards are reserved for residential owners at Tigné Point. Please contact [email protected] in case you have not received your loyalty card.

Who organises internet service to the residences?

MIDI and SIS do not provide internet service. Please contact the internet service provider of your choice, should you wish to set up internet in your Tigné Point residence.

The Pjazza Tigné lift is not working.

Please contact your block administrator.

The lift isn’t working in the apartment blocks.

Please contact your block administrator.

There is a medical emergency or fire.

Please call the national emergency number 112. In addition, you may also wish to inform your block concierge. In cases of an emergency it is important to first contact the relevant emergency number before contacting concierge.

Where do I throw my garbage?

There are garbage disposals in the common areas of every condominium. Please contact your block administrator for further assistance.

I have lost an item. Is there a lost and found?

Please contact security on 99137113.

There is no water in the block.

Please contact your block administrator.

I have a problem with my water tank on the roof – no water flowing in/level is stuck in tank.

Please contact your block administrator who can guide you on condominium procedures.

My intercom is not working.

Please contact your block administrator.

I have a furniture/personal/container delivery.

Please contact your block administrator.

Important Contact Details

 

Police

Phone: 112

Ambulance

Phone: 112

Fire Fighting Service

Phone: 112

MIDI Customer Service

Email: [email protected]

MIDI Sales Office

Phone: 20655510

Email: [email protected]

SIS Customer Service

Phone: 20605010

Email: [email protected]

Tigné Point Security (Monday – Saturday, 7:30am – 3:30pm)

Phone: 99137113

JF Security (Administrator for Blocks T4/T5 & T6/T7)

Phone: 99792070 / 20691053

Email: [email protected]

JF Security Concierge

Phone: 99993234

Realhouse (Administrator for Blocks T8/T9, T10, Pjazza, Q1 & Q2)

Phone: 20600073

Email: [email protected]

Realhouse Concierge

Phone: 99993234